Refund Policy

Last updated: June 2025

Propelius Technologies ("Propelius", "we", "our", or "us") is committed to providing high-quality services to our clients. This Refund Policy outlines the terms and conditions regarding refunds for services provided through www.propelius.tech.

1. General Refund Policy

We do not offer refunds once services have been delivered. This policy applies to all services including but not limited to:

  • Web development and design services
  • Mobile application development
  • Software development projects
  • Consulting and advisory services
  • Maintenance and support services
  • Any other technical or digital services

2. Refund for Terminated Projects

In cases where the project is terminated before the work has started, we may refund the advance payment made by the client, subject to the following conditions:

  • The project termination request must be made in writing before any development work has commenced
  • No deliverables, prototypes, or initial work products have been provided to the client
  • The termination is not due to breach of contract by Propelius Technologies
  • Administrative and processing fees may be deducted from the refund amount

3. What Constitutes "Work Started"

Work is considered to have started when any of the following activities have been initiated:

  • Requirements analysis and documentation
  • Project planning and timeline creation
  • Design mockups or wireframes
  • Code development or prototyping
  • Resource allocation and team assignment
  • Any deliverable creation or provision

4. Refund Process

If you believe you are eligible for a refund under this policy:

  1. Contact us immediately at [email protected] with your refund request
  2. Provide your project details and reason for termination
  3. Our team will review your request within 5-7 business days
  4. If approved, the refund will be processed within 10-15 business days
  5. Refunds will be credited to the original payment method used

5. Partial Deliveries

For projects where partial work has been completed and delivered, no refunds will be provided. Clients will be charged for the work completed up to the point of project termination, as outlined in the project agreement.

6. Disputes and Resolution

Any disputes regarding refunds will be handled through direct communication between the client and Propelius Technologies. We encourage open dialogue to resolve any concerns regarding our services or this refund policy.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with a new "Last updated" date. Continued engagement with our services after an update signifies acceptance of the revised policy.

8. Contact Us

Propelius Technologies

205, Milestone Milagro, Vesu, Surat, Gujarat, India

📧 [email protected]

📞 +91 90235 50069

By engaging our services, you acknowledge you have read and understood this Refund Policy and agree to its terms.